Assess existing equipment reuse

PRIVACY POLICY

Privacy Policy

Last updated: July 18, 2026

1. Personal information we collect

We collect the following information through the field data assessment form.

  • Name, company, email, solution scope, workflow priorities, and enquiry details (required)
  • Phone, industry, current management method, equipment, and ERP/MES/WMS status (optional)

To retain evidence of consent, we automatically record the consent time, IP address, and browser information. Email addresses are stored as a one-way hash in the consent record, while the enquiry itself retains the email address so we can respond.

2. Purpose of collection and use

  • Assess field data and propose a suitable SERION configuration
  • Respond to consultations and enquiries
  • Understand field environments to improve the service

3. Retention period

Personal information is retained for one year after the consultation purpose is fulfilled, then deleted without delay. Consent evidence, including IP address and browser information, is also retained for one year and deleted immediately if consent is withdrawn.

Deletion procedure and method: Information past its retention period is deleted on a regular schedule without a separate approval step. Electronic files are erased permanently by a method that prevents recovery.

4. Processors and international transfer

We do not sell or provide collected information to third parties for marketing. We use the following service providers to operate the website; their servers may be located outside Korea.

  • Cloudflare, Inc. (United States) — website hosting and enquiry storage. Data: all items listed in section 1. Retention: as stated in section 3.
  • Resend / Plus Five Five, Inc. (United States) — enquiry notification email. Data: name, company, phone, email, solution scope, industry, workflow priorities, current method, equipment, ERP/MES/WMS status, and enquiry details.

You may refuse the international transfer, but we cannot accept the enquiry through this website if you do.

5. Your rights and how to exercise them

You may request access, correction, deletion, or suspension of processing of your personal information at any time. Contact us in writing, by phone, or by email using the details in section 8, and we will act without undue delay.

For disputes or complaints, you may also contact the Korean supervisory bodies:

6. Security measures

Under Article 29 of the Personal Information Protection Act, we apply the following safeguards:

  • Emails in the consent record are stored as an irreversible cryptographic hash, not in plaintext
  • Encryption in transit (HTTPS) and integrity verification of submitted data (HMAC signatures)
  • Least-privilege access through role-based access control and row-level database isolation
  • IP-restricted access to management systems, with access logging

7. Changes to this policy

We may revise this policy when laws or services change. Material changes will be announced on this page.

8. Privacy contact

Send privacy questions or requests through the contacts below. We will respond without undue delay.